Privacy Policy

1. About This Policy

ClearLine PDR LLC ("ClearLine PDR," "we," "us," or "our") operates the website at clearlinepdr.com and provides paintless dent repair services in Central Ohio. This Privacy Policy explains how we collect, use, and protect information you provide to us when you request an estimate, contact us, or use our website.

Our address is 7780 Corporate Blvd, Plain City, OH 43064. You can reach us at (380) 270-2933 or contact@clearlinepdr.com.

2. Information We Collect

When you submit a photo estimate request or contact us, we may collect:

• Your name
• Email address
• Phone number
• Vehicle year, make, and model
• Photographs of vehicle damage you upload
• Any additional details you provide in your message
• Your preferred contact method
• Whether you have consented to receive SMS messages from us

We also collect standard technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Review your estimate request and respond with a preliminary quote
• Schedule and confirm appointments
• Communicate with you about your repair
• Send SMS messages if you have provided explicit consent
• Maintain business records
• Improve our website and services

4. SMS Text Messaging

If you explicitly opt in by checking the consent checkbox on our estimate form, ClearLine PDR LLC may send you SMS text messages regarding your estimate request, appointment scheduling, repair status, and customer service matters.

• Message frequency varies based on your service interaction.
• Message and data rates may apply.
• You may reply STOP at any time to opt out of text messages.
• Reply HELP for assistance, or contact us at (380) 270-2933 or contact@clearlinepdr.com.
• Consent to receive SMS messages is not required to purchase or receive our services.

SMS opt-in information and consent are not shared with third parties or affiliates for their marketing or promotional purposes.

5. Sharing Your Information

We do not sell your personal information. We may share your information with service providers who assist us in operating our business (such as email delivery services), but only to the extent necessary to provide those services. These providers are required to handle your information appropriately.

We may also disclose information if required by law or to protect the rights and safety of ClearLine PDR LLC or others.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Data Retention

We retain customer information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records and complying with applicable legal obligations. Estimate requests and related communications are retained for a reasonable period consistent with normal business recordkeeping practices.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may contact us at any time to ask about the personal information we hold about you, request corrections, or ask us to stop contacting you. To exercise these rights, please reach out to us at contact@clearlinepdr.com or (380) 270-2933.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: